How it works

You can apply online, or download a referral form and send it by email or post. 

Once we have recieved the referral, we will get in touch with the person who has submitted the form to discuss the placement. 

We will also arrange a 'pre-assessment visit' - this is where we find out important information which will tell us what you would like to get out of your support, whether we would be a suitable service, and whether we could meet your needs. 

Once we have completed the pre-assessment visit, we will produce a report, which the social worker or care manager can use to get funding towards the cost of the placement. 

Once funding is agreed for the placement, we'll carry out a more in-depth assessment. This is to make sure things get off to a good start, and so we have a really good idea of how to support you well. 

We will use the information from the assessment to make a support plan and to plan your transition into the service. 

We will share the support plan with you and any important people involved in the assessment to make sure the information is correct, and that everyone is happy with the plan. 

Make a referral online   Ask us a question  Download referral form

Who will be involved in the assessment? 

We always try to involve the person the placement is for as much as possible, but realise that some people may find the assessment difficult to cope with. 

If you cannot take part in the assessment yourself, we may ask familiy members, carers or professionals who know you well to give us the information we need to complete the assessment. 

How long will it take? 

The length of time it takes from starting the assessment, to starting a placement varies from person to person, but on average it takes around 12 weeks. 

Is there a waiting list? 

Depending on how busy we are, you may have a bit of a wait before we can start your assessment, but we'll give you an idea of how long things will take when we contact you after receiving the referral. 

If people are in urgent need of support, we make sure that they get top priority. 

Who can make a referral? 

If people are funding their own placement, or are paying for it through direct payments, we accept self-referrals or referrals from family members, carers or health professionals. 

Most people need to get funding from their local authority to pay for the placement, the referral will need to come from a social worker or care manager. Find out how to get a social worker here. 

How much do placements cost? 

Costs vary depending on the needs of the person, and the type of placement you want. 

We normally charge for placements by the hour, and the minimum amount of support we can provide is 6 hours per week. 

If you, your social worker, or a family member / carer wants to discuss costs, just get in touch using the 'ask us a question' button near the top of the page.

What if I've got any more questions? 

If you have any more questions, just get in touch using the 'enquire' button near the top of the page. 

Once we've started the assessment, we'll be in regular contact with you until you start your placement.